by 
►Frustration means defeat or disappointment towards success.
►Any interference with the achievement of goal causes frustration.
►Frustration brings morale degradation, which in turn increases accident rate.
►A frustrated person responds in two ways:
1.Adaptive response i.e acceptation of situation and substituted goals.
2.Maladaptive response i.e the person may continue trying to reach the unattainable goal or he may give up trying to reach any goal whatsoever.
►Environment without motivation will suffer and frustration may result.
►Not providing PPEs, not providing guards, not giving promotion or increment etc. can cause frustration.
FRUSTRATING SITUATION AND REMEDIAL MEASURES
| Situation | Identification | Management |
| Increasing accident to an individual | Check job or machine condition. Study type of tool etc. Study work method and behavior | Remove the defect. Improve them. Use ergonomic deisgn. Correct it |
| Work quantity (goal) excessive | Study results, spoilage, effects of workload on body etc. Carry out time motion study | Make the goal attainable. From the result, adjust the work, machine, tool etc. |
| Work quantity is not obtained in spite of good efforts | Check the material. Observe work method, machine, tool etc. | Have good quality material. Give training as required. |
| Worker becomes irregular, inattentive or reluctant etc. | Discuss with him to know reasons. | Try to remove the reasons by giving more pay, promotion etc. |
| Monotony, fatigue etc. due to some type of work for a longer time and frustration due to that. | See the work speed or results Ask the worker about his opinion. | Give change in job, place, dept. etc. |
CONFLICT
►Conflict means violent collision, a struggle or contest, a mental struggle etc.
►In industries, conflicts of both the types.
1.Physical
2.Mental
►Conflict reduces productivity.
►Conflict may arise due to attitude, jealousy, bad behavior, favoritism etc.
►To reduce conflicts, provide all necessary and better tools, equipments, guards, safety devices, welfare facilities for safe, healthy and satisfactory environment.
►Conflict may occur between worker and employer.
SITUATIONS OF CONFLICT AND REMEDIAL MEASURES
| Situation | Identification | Management |
| Supervisor favoring one group and disfavoring other group. | Find difference in output of two groups | Remove reasons. Change supervisor if necessary |
| Wage difference for same & similar type of work | Labor unrest. Complaint. Litigation. | Resolve by group discussion. Give justification and attend properly. |
| Settlement with workers delayed. | Observe go slow, strike etc. Labor unrest. | Try to make settlement. Justify delay. |
| Union rivalry | Entry of new union and new demand. Workers’ struggle | Justify right union. Take legal action. Settle the issue if possible |
| Disciplinary actions against workers | The worker’s reaction. Support of other workers to him. | Justify before and after taking action. Convince others. |
| Strike, non co-operation etc. | Find reason of dissatisfaction | Remove reasons. Provide better facilities |
